Privacy Policy

Last updated: June 1, 2026

This Privacy Policy explains how Sendline (“Sendline,” “we,” “us,” or “our”) collects, uses, and shares information when you use our SMS marketing platform at getsendline.com and related services (the “Service”). By using the Service, you agree to the practices described here and in our Terms of Service.

1. Information We Collect

We collect the following categories of information:

  • Account information — your email address, password (stored hashed), and workspace details.
  • Contact data you upload — phone numbers, names, and other fields about your recipients that you import or add.
  • Message data — the content of campaigns, autoresponders, and conversations, along with delivery and engagement metadata.
  • Usage & device data — log data, IP address, browser type, and analytics about how you use the Service.

2. How We Use Information

  • To provide, maintain, and improve the Service.
  • To send messages on your behalf to the recipients you specify.
  • To process payments, prevent fraud, and enforce our Terms.
  • To communicate with you about your account, security, and product updates.
  • To comply with legal obligations and carrier requirements.

3. How We Share Information

We do not sell your personal information. We share information only with:

  • Service providers — including messaging carriers and infrastructure providers that help us deliver the Service.
  • Legal & safety — when required by law, subpoena, or to protect the rights and safety of our users and the public.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Recipient Data & Your Responsibilities

When you upload contact data, you act as the controller of that data and Sendline processes it on your behalf. You are responsible for obtaining the necessary consents from your recipients and for honoring opt-out requests. We process recipient opt-outs (such as STOP replies) to support your compliance.

5. Data Retention & Security

We retain information for as long as your account is active or as needed to provide the Service and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

6. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. To exercise these rights, contact us at the address below. You can also close your account at any time.

7. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage of the Service. You can control cookies through your browser settings, though some features may not function without them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. The “Last updated” date above reflects the latest revision.

9. Contact

Questions about this Privacy Policy or your data can be sent to privacy@getsendline.com.